Last updated: 7 July 2026
AREYE TERMS OF SERVICE
Effective Date: 1 July 2026
Version: 2.0
TERMS OF SERVICE
These Terms of Service ("Terms") constitute a legally binding agreement between you and Areye Technologies (Pty) Ltd, trading as Areye ("Areye", "we", "our", or "us"), governing your access to and use of the Areye Platform.
By creating an account, accessing the Platform, downloading the Areye Application, using any Areye service, or clicking "I Agree", you acknowledge that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you must not access or use the Platform.
1. About Areye
Areye is a technology company headquartered in the Republic of Botswana.
Areye develops and operates a digital mobility, logistics and payment platform connecting independent service providers with passengers, businesses and other customers.
The Areye ecosystem includes, among others:
2. Definitions
For purposes of these Terms:
Account means a registered Areye user account.
Business Account means an enterprise account created for organisations using Areye's corporate services.
Business Administrator means a person authorised to administer a Business Account.
Customer means any person using the Platform, including passengers, businesses, parcel senders and recipients.
Driver means an independent contractor approved by Areye to provide transportation or delivery services through the Platform.
Passenger means a Customer requesting transportation services.
Parcel Service means the transportation of goods arranged through the Platform.
Platform means the Areye mobile applications, websites, APIs, software, enterprise portals and related technology.
Services means all technology-enabled services offered through the Platform.
Trip includes passenger transportation and parcel delivery.
3. Scope of these Terms
These Terms apply to every user of the Platform including:
Certain services may also be governed by supplemental terms including:
Where supplemental terms apply, they form part of this Agreement.
4. Nature of the Platform
Areye is a technology platform.
Unless expressly stated otherwise, Areye does not own, operate or provide transportation services.
Transportation and parcel services are provided by independent Driver Partners using the Platform.
Business services may be provided through independent contractors or affiliated service providers.
Nothing in these Terms creates:
between Areye and any Driver or Customer.
5. Eligibility
To use the Platform you must:
Business Accounts may only be created by authorised representatives of the relevant organisation.
6. Your Account
To access certain Services you must create an Account.
When registering you agree to provide accurate, complete and current information.
You remain responsible for:
You must immediately notify Areye if you suspect unauthorised access.
Areye may require identity verification before allowing access to certain Services.
7. Identity Verification
To maintain safety and regulatory compliance, Areye may require identity verification.
Depending on the services used, this may include:
Verification may be conducted before registration or at any later time.
Failure to complete verification may result in suspension or termination of access.
8. Independent Driver Services
Drivers using the Platform are independent contractors.
Drivers determine:
Areye provides technology that facilitates connections between Customers and Drivers.
Drivers remain solely responsible for the transportation services they provide.
9. Passenger Services
Passengers may request:
Submission of a Trip request does not guarantee that a Driver will accept the request.
Drivers remain free to accept or reject Trip requests in accordance with Platform policies.
10. Business Accounts
Businesses may establish Business Accounts to manage mobility and logistics services for employees and authorised users.
Business Accounts may include:
Business Administrators remain responsible for ensuring that authorised users comply with these Terms.
11. Acceptable Use
Users agree to use the Platform only for lawful purposes.
Users must not:
Any violation may result in suspension or permanent termination.
12. User Conduct
All users must behave respectfully.
Users must not:
Areye maintains a zero-tolerance policy regarding violence, discrimination, harassment and fraud.
13. Safety
Safety is Areye's highest priority.
Users agree to:
Drivers and passengers are encouraged to use the in-app safety features where available.
14. Availability of Services
Areye continually improves its Platform.
Accordingly, Services may:
Areye does not guarantee uninterrupted access.
Temporary interruptions may occur because of:
Users acknowledge that such interruptions do not constitute a breach of these Terms.
15. Software Licence
Subject to compliance with these Terms, Areye grants you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose.
This licence does not permit you to:
All rights not expressly granted remain reserved by Areye.
PART 1B – BOOKINGS, PAYMENTS, PRICING, WALLETS AND COMMERCIAL TERMS
16. Ride and Service Requests
Passengers may request transportation, parcel delivery or other services through the Platform.
Submitting a request does not create a legally binding agreement until a Driver accepts the request or, where applicable, the Platform confirms a booking under the relevant service model.
Areye may offer multiple booking models, including:
Certain booking types may be available only in specific countries or cities.
17. Driver Matching
When a Customer requests a service, the Platform may use automated systems to identify suitable Drivers based on factors including:
Areye does not guarantee that the nearest Driver will always receive or accept a booking.
Drivers remain free to accept or reject requests unless otherwise provided in a specific programme or contractual arrangement.
18. Estimated Arrival Times
Estimated arrival times displayed within the Platform are estimates only.
Actual arrival times may be affected by:
Areye does not guarantee arrival times.
19. Pricing
The Platform may calculate pricing using one or more pricing models.
These may include:
Pricing may differ between countries, cities and service categories.
Customers will generally receive pricing information before confirming a booking, although certain adjustments may occur where permitted by law or these Terms.
20. Dynamic Pricing
To improve service availability, Areye may apply dynamic pricing during periods of unusually high demand or reduced driver availability.
Dynamic pricing may increase or decrease estimated fares.
Where practical, the Platform will display an estimate before a booking is confirmed.
21. Business Pricing
Business Accounts may be subject to customised commercial arrangements including:
Business-specific pricing shall prevail over standard consumer pricing where applicable.
22. Payment Methods
Depending on your country and available services, payments may be made using:
Available payment methods may vary by jurisdiction.
23. Digital Wallet
The Platform may provide users with a digital wallet.
Wallets may be used to:
Wallet balances do not constitute bank deposits and do not earn interest unless expressly stated.
Wallet balances may be subject to verification and fraud monitoring.
24. Business Wallets
Business Accounts may maintain one or more Business Wallets.
Business Administrators may:
Employees are responsible for ensuring that travel is undertaken in accordance with their employer's policies.
25. Payment Processing
Payments may be processed by independent third-party payment providers.
Areye does not store complete payment card information.
Payment information is securely processed by certified payment service providers using applicable industry security standards.
Processing times may vary depending on the payment provider.
26. Payment Authorisations
By selecting an electronic payment method, you authorise Areye and its payment providers to:
Certain payment methods may require additional authentication.
27. Payment Failures
Where a payment fails, Areye may:
Drivers may be compensated in accordance with applicable Platform policies where payment recovery is successful.
28. Recurring Payments
Where users subscribe to recurring services, they authorise recurring billing in accordance with the selected subscription.
Recurring payments continue until:
Users remain responsible for ensuring valid payment methods remain available.
29. Refunds
Refund requests may be considered where:
Refund eligibility shall be determined by Areye after reviewing available evidence.
Refunds may be processed to:
30. Cancellations
Passengers and Drivers may cancel bookings in accordance with applicable cancellation policies.
Cancellation fees may apply where:
Cancellation policies may differ depending on:
31. Promotions and Promotional Credits
Areye may offer:
Promotional credits:
Areye reserves the right to recover benefits obtained through fraudulent activity.
32. Taxes
Prices displayed on the Platform may include taxes where required by law.
Users remain responsible for taxes applicable to their own legal obligations.
Drivers remain responsible for taxes relating to their earnings unless otherwise required by applicable law.
33. Disputed Charges
Users should promptly report any disputed transaction.
Areye may:
Fraudulent disputes may result in account restrictions.
34. Receipts and Invoices
Following completion of a transaction, users may receive:
Business customers may receive consolidated monthly invoices.
Electronic records maintained by Areye constitute prima facie evidence of Platform transactions unless proven otherwise.
35. No Guarantee of Availability
Areye does not guarantee:
Service availability depends upon multiple factors beyond Areye's reasonable control.
36. Right to Suspend Transactions
To protect users and the Platform, Areye may suspend or delay transactions where reasonably necessary to:
Such actions shall not constitute a breach of these Terms where undertaken reasonably and in good faith.
PART 1C – USER RESPONSIBILITIES, SAFETY, COMMUNITY STANDARDS, PLATFORM GOVERNANCE AND ACCOUNT MANAGEMENT
37. User Responsibilities
Every user of the Platform agrees to:
Users are responsible for all activities conducted through their accounts unless they promptly notify Areye of unauthorised access.
38. Community Standards
Areye is committed to creating a respectful, safe and inclusive community.
Users must treat others with dignity, courtesy and professionalism.
The following conduct is strictly prohibited:
Users must comply with all applicable anti-discrimination legislation in the countries where they use the Platform.
39. Zero-Tolerance Safety Policy
Areye maintains a zero-tolerance policy regarding conduct that threatens the safety of users.
The following may result in immediate suspension or permanent removal:
Where appropriate, Areye may report incidents to law enforcement authorities.
40. Driver and Passenger Behaviour
Drivers and passengers are expected to behave respectfully throughout every interaction.
Users must not:
Drivers retain the right to refuse service where doing so is reasonably necessary for safety or where permitted by applicable law.
41. Parcel Restrictions
Users may not request transportation of:
Drivers may refuse transportation of any parcel reasonably believed to violate these Terms or applicable law.
42. Emergency Features
The Platform may include safety tools such as:
These features are intended to improve user safety but should not be regarded as substitutes for emergency services.
Users should contact emergency services directly whenever immediate assistance is required.
43. Communications
Users consent to receiving communications relating to the Platform through:
Operational communications include:
Marketing communications may be managed through user preferences.
44. Reviews and Ratings
Following completion of Services, users may provide ratings and reviews.
Ratings help maintain quality standards across the Platform.
Users agree that reviews must:
Areye reserves the right to remove reviews that violate these standards.
45. Fraud Prevention
To protect users and the integrity of the Platform, Areye actively monitors for fraudulent activity.
Examples include:
Where fraud is reasonably suspected, Areye may:
46. Platform Monitoring
To maintain platform integrity, Areye may monitor:
Monitoring is conducted in accordance with the Areye Privacy Policy and applicable law.
47. Account Suspension
Areye may temporarily suspend access where reasonably necessary to:
Suspension does not necessarily indicate wrongdoing.
48. Account Termination
Areye may permanently terminate access where:
Users may also terminate their own accounts in accordance with applicable Platform procedures.
Certain information may continue to be retained after account termination as described in the Privacy Policy.
49. Service Availability
Although Areye strives to maintain reliable services, the Platform is provided on an "as available" basis.
Availability may be affected by:
Areye will use reasonable efforts to minimise disruption but cannot guarantee uninterrupted service.
50. Updates to the Platform
Areye continually develops and improves the Platform.
Accordingly, we may:
Users acknowledge that the Platform is continuously evolving.
51. Software Updates
Users agree to install updates to the Platform where reasonably required to:
Failure to install required updates may affect Platform functionality.
52. Acceptable Technology Use
Users may not:
Violation of this clause may result in civil and criminal proceedings.
53. Reservation of Rights
Except for the limited licence granted under these Terms, all rights, title and interest in the Platform remain the exclusive property of Areye and its licensors.
Nothing in these Terms transfers ownership of the Platform or any intellectual property rights to users.
54. Relationship with Other Policies
These Terms should be read together with:
Where there is any inconsistency, the document specifically governing the relevant service shall prevail to the extent of the inconsistency.
55. Transition to Legal Provisions
The remaining provisions of these Terms address the legal framework governing the relationship between Areye and users, including:
These provisions are set out in Part 2.
PART 2 – INTELLECTUAL PROPERTY, DATA PROTECTION, LIABILITY, INDEMNITIES, DISPUTE RESOLUTION AND GENERAL LEGAL PROVISIONS
56. Intellectual Property
The Areye Platform, including all software, applications, websites, APIs, algorithms, artificial intelligence systems, dispatch technology, databases, graphics, user interfaces, trademarks, logos, trade dress, text, designs, documentation, audio, video, source code, object code, and all other content made available through the Platform ("Areye Intellectual Property"), is owned by or licensed to Areye and is protected by applicable copyright, trademark, patent, trade secret and other intellectual property laws.
Nothing contained in these Terms transfers ownership of any intellectual property rights to you.
Except for the limited licence expressly granted under these Terms, all rights are reserved.
57. Limited Licence
Subject to your continued compliance with these Terms, Areye grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform solely for its intended purpose.
This licence terminates automatically upon suspension or termination of your account.
58. Restrictions on Use
You must not, and must not permit any other person to:
Any unauthorised use immediately terminates the licence granted under these Terms.
59. Feedback
If you provide suggestions, ideas, feature requests, improvements or feedback regarding the Platform, you grant Areye a perpetual, worldwide, royalty-free, irrevocable and transferable licence to use that feedback without restriction and without any obligation to compensate you.
60. Privacy and Data Protection
Your privacy is important to us.
The collection, use, storage, disclosure and processing of Personal Information is governed by the Areye Privacy Policy.
By using the Platform you acknowledge that you have read the Privacy Policy and consent to the processing of your Personal Information as described therein.
Where required by law, Areye will obtain additional consent before processing sensitive categories of Personal Information.
61. Confidentiality
Users may obtain confidential information relating to:
You agree:
These obligations survive termination.
62. Third-Party Services
The Platform may integrate with third-party providers including:
Your use of third-party services may also be governed by their respective terms and privacy policies.
Areye is not responsible for the products or services supplied by independent third parties except where required by applicable law.
63. Artificial Intelligence
Areye may utilise artificial intelligence and machine learning technologies to improve the Platform.
Such technologies may assist with:
AI-generated outputs are intended to support Platform operations and should not be relied upon as legal, financial or professional advice.
64. Availability of the Platform
The Platform is provided on an "as available" and "as is" basis.
Although Areye endeavours to maintain high availability, we do not guarantee uninterrupted access.
Service interruptions may occur because of:
65. No Warranty
To the fullest extent permitted by law, Areye disclaims all warranties, whether express, implied or statutory, including warranties relating to:
Nothing in these Terms excludes warranties that cannot lawfully be excluded.
66. Limitation of Liability
To the maximum extent permitted by applicable law, Areye shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages arising from or relating to:
Where liability cannot legally be excluded, Areye's liability shall be limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot legally be excluded.
67. Relationship Between Users
Passengers, Drivers and Business Customers contract directly with one another for the performance of transportation and logistics services.
Except where expressly stated otherwise, Areye is not a party to those service contracts.
Areye's role is limited to providing the technology platform facilitating those interactions.
68. User Indemnity
You agree to indemnify, defend and hold harmless Areye, its shareholders, directors, officers, employees, affiliates, licensors and service providers against all claims, damages, liabilities, penalties, losses, costs and expenses (including reasonable legal costs) arising from:
This indemnity survives termination.
69. Force Majeure
Neither Party shall be liable for any delay or failure in performance caused by circumstances beyond its reasonable control including:
Obligations affected by the force majeure event shall be suspended for the duration of that event.
70. Suspension and Termination
Areye may suspend or terminate your access where reasonably necessary to:
Termination does not affect accrued rights or obligations.
Certain provisions of these Terms survive termination, including confidentiality, indemnities, intellectual property, dispute resolution and liability provisions.
71. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Botswana.
Where mandatory consumer protection or other legislation in another jurisdiction applies, those mandatory provisions shall prevail to the extent required by law.
72. Dispute Resolution
Before commencing formal legal proceedings, the Parties agree to attempt to resolve disputes through good-faith negotiations.
Where a dispute cannot be resolved amicably, the Parties may refer the matter to mediation before commencing arbitration or litigation, where appropriate.
Nothing prevents either Party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
Unless mandatory law provides otherwise, disputes arising from these Terms may be referred to arbitration seated in Gaborone, Botswana, in accordance with the Arbitration Act of Botswana.
The language of the proceedings shall be English.
73. Notices
Legal notices may be provided by:
Users are responsible for ensuring that their contact information remains current.
74. Assignment
You may not assign or transfer your rights or obligations under these Terms without Areye's prior written consent.
Areye may assign these Terms in connection with:
75. Entire Agreement
These Terms, together with:
constitute the complete agreement between you and Areye regarding your use of the Platform.
76. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
77. No Waiver
Failure by Areye to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
78. Changes to these Terms
Areye may amend these Terms from time to time.
Where changes are material, users will be notified through appropriate communication channels.
Continued use of the Platform after revised Terms become effective constitutes acceptance of those revised Terms.
79. Contact Information
Areye
Operated by Areye Technologies (Pty) Ltd
Head Office: Republic of Botswana, Unit 1A, Plot 64271, Block 3 Industrial, Gaborone, Botswana
Website: https://www.areye.app
Email: support@areye.app
Privacy enquiries: privacy@areye.app (or another designated privacy contact if adopted)
Legal enquiries: legal@areye.app (or another designated legal contact if adopted)
80. Acceptance
By accessing or using the Areye Platform, you confirm that: